ServiceProbe
Mystery Shopping
Customer Service
When Quality Counts

Sales Associates are almost always on their feet...
But are they on their toes?

Secret Shopping Keeps Sales Associates on Their Toes!

• Customers keep you in business! Therefore pleasing them has to be your number one objective. Not meeting, but exceeding customer expectations will definitely keep you out in front of the rest!

• ServiceProbe's "Secret Shopper Reports" offer you valuable feedback as to the customer's experience when they visit your rental property, store, kiosk or restaurant. The way customers are treated dramatically affects buying decisions AND repeat business. And, besides that, Secret Shopping keeps sales associates on their toes!

• Who can benefit from "Secret Shopping Reports?" Apartments, malls, restaurants, and other retail establishments.

• Our project-briefed "shoppers" are sent out "under cover" as a typical customer. The shopper then completes a detailed evaluation, based on his/her experience in your store. Each evaluation contains information that is most important to you! Such items include:
  • Visual impact of store
  • attempts to add on to the sale
  • cleanliness, order and maintenance
  • appearance of sales associates
  • sales presentation
  • product knowledge
  • customer needs assessment
  • and much more!

• Also Ask about our "Phone Shops!" Do you have telemarketing representatives or sales associates that do most of their selling on the phone? We evaluate and report on telephone skills of your sales associates.
• Click Here to learn how to make the most of each telephone opportunity!